Project context
Multi-Brand AI Customer Operations Platform
The customer-facing implementation of a shared AI platform for a multi-brand energy operation. One platform supports voice, chat, L2 ticket handling, debt-related flows, and sales conversations across 20+ brands without duplicating logic, knowledge, or governance.
Multi-brand energy operation2026
20+
Brands
5
Agent Roles
Voice + Chat + Tickets
Channels
The challenge
The solution
Technology stack
LangGraphpgvectorElevenLabsMulti-Agent RoutingCRM / ERP Integration
Next step
Want to explore where this could land first in your operation?
Start with one concrete process. In the AI Opportunity Scan we assess where AI adds value and what the best first route looks like.
